Returns and Refund Policy
If more than 14 days have passed since your purchase, we cannot offer you a full refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Specifically, the following conditions must be met:
- Item intact
- Unopened
- Original packaging
- Within 14 days from the date of receipt of the order.
Send the package to the following address:
Lovingreen
c/o Green & Blue ESG Group Sagl
via Camara 52, 6932 Breganzona
Svizzera.
If you have questions about returns or about products that cannot be returned by parcel due to their size or weight, please contact our customer service at info@lovingreen.com
Refund
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is recorded.
If you have done all of this and still have not received your refund, please contact us at info@lovingreen.com.
Sale items
Only regular-priced items can be refunded. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lovingreen.com and send your item to the address that will
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will issue a refund to the gift giver and they will be informed of your return.
Shipping and Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
